In this article, Delaine Smith, a partner in FordHarrison's Memphis office and Vista Lyons, a partner in FordHarrison's Dallas office, are quoted discussing the steps employers should take when handling employee complaints.
To view the entire article, visit: http://hr.blr.com/HR-news/Performance-Termination/Workplace-Complaints-and-Investigations/zn-3-Steps-Handling-Employee-Complaints-/