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"Several years ago we implemented our FH Promise which clearly outlines exactly what our clients can expect from the attorneys at our firm," said C. Lash Harrison, FordHarrison's managing partner. "I'm pleased our commitment to delivering the absolute best client service is continuing to be noticed."
The BTI Client Service A-Team evaluates individual law firm performance through the eyes of the client. No law firms influence the results, submit nominations or provide client names. The research is independent and unbiased. Solely the client—the most important judge of client service—decides which law firms are best at the 17 activities driving superior client relationships.
BTI is the leading provider of strategic market research to law firms and professional services firms. BTI performs more market research about law firms than virtually anyone. They conduct the only continuous benchmarking market study in the legal services industry based on more than 1,600 independent interviews with General Counsel and key decision makers that hire law firms.